FAQ's

How long does shipping take? Since each item is custom-made, please allow 2-4 business days for production and another 4-8 days for shipping. We promise it's worth the wait!

Do you offer international shipping? Currently, we only ship within the U.S. Stay tuned for any future expansions!

How do I care for my apparel? To keep your items looking fresh, wash them inside out in cold water. Air drying is recommended, but you can also use a dryer on low heat.

Can I return or exchange my order? Due to the custom nature of our products, we can't offer size-based returns or exchanges. However, if there's an issue with your order, please reach out to us immediately at info@puptopro.com 

How do I ensure the best design for my pet's photo? When placing an order, please provide 3-5 high-quality images of your pet. Clear, well-lit photos yield the best designs!